raja04 Privacy Policy
Your Data, Your Rights

Who We Are

This Privacy Policy is issued by raja04 (referred to throughout this document as "raja04", "we", "us", or "our"), the operator of the online gaming platform accessible at raja04.vip. raja04 is the data controller responsible for the personal information you provide when using our platform, and is accountable for how that information is collected, stored, processed, and protected.

raja04 operates under an international gaming licence and is committed to handling all personal data in a manner consistent with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability.

This Privacy Policy applies to all users of the raja04 platform, including registered account holders, visitors who browse raja04.vip without registering, and individuals who contact our support team. By using the raja04 platform in any capacity, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

raja04 collects only the personal data that is genuinely necessary for the purposes described in this Policy. The categories of personal data we may collect and hold about you are set out in the table below:

How We Collect Your Data

raja04 collects personal data through the following means:

• Direct collection: When you register an account, you provide identity and contact data directly. When you make a deposit or request a withdrawal, you provide financial data. When you upload KYC documents, you provide verification data directly.
• Automated collection: When you browse or use the raja04 platform, our servers automatically collect technical data including your IP address, device type, browser fingerprint, and session activity. This happens regardless of whether you are logged in.
• Third-party sources: We may receive identity verification results from accredited KYC service providers, fraud risk scores from payment processors, and geolocation data from IP intelligence services. This data supplements the information you provide directly and is used solely for the purposes described in this Policy.
• Cookies and tracking technologies: As described in Section 9 of this Policy, raja04 uses cookies and similar technologies on its platform to maintain session state, prevent fraud, and measure platform performance.

raja04 does not purchase personal data from data brokers, marketing lists, or any other commercial data source for the purpose of targeting or profiling users.

Legal Basis for Processing Personal Data

raja04 processes your personal data only where a valid legal basis exists. The legal bases we rely upon, and the processing activities they cover, are as follows:

• Contractual necessity: Processing required to enter into and perform the contract between raja04 and you as an account holder — including account registration, payment processing, game delivery, and support services.
• Legal obligation: Processing required to comply with applicable law and our licensing conditions — including Know Your Customer (KYC) identity verification, Anti-Money Laundering (AML) transaction monitoring, and age verification to enforce the 21+ requirement.
• Legitimate interests: Processing necessary for raja04's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, platform security, responsible gaming monitoring, and general platform improvement. We conduct a balancing assessment before relying on this basis.
• Consent: Where we seek your specific consent for a processing activity — such as sending you promotional communications about raja04 bonuses, new games, or PSL cricket betting markets — we will ask for your consent clearly and separately. You may withdraw consent at any time by updating your communication preferences in Account Settings.

How We Use Your Personal Data

raja04 uses the personal data we collect for the following specific purposes:

• Account management: Creating, maintaining, and securing your raja04 account; processing login authentication; managing account preferences and responsible gaming settings.
• Payment processing: Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT cryptocurrency; verifying that payment sources are owned by you; maintaining transaction records for dispute resolution and regulatory reporting.
• Identity and age verification: Confirming that you are who you say you are and that you meet the minimum age requirement of 21 years before permitting real-money gaming activity on your account.
• Regulatory compliance: Meeting our obligations under our international gaming licence, including AML monitoring, suspicious transaction reporting, and record-keeping requirements.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling behaviour; contacting players who show indicators of harm; administering self-exclusion, deposit limits, and cooling-off periods.
• Fraud and security: Detecting and preventing fraudulent transactions, account takeovers, bonus abuse, collusion, and unauthorised access to the platform.
• Customer support: Responding to your queries, complaints, and requests via live chat and email; maintaining records of support interactions for quality and dispute resolution purposes.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and to improve game selection, interface design, and performance.
• Marketing communications (with consent only): Sending you relevant promotional content about raja04 bonuses, new game launches, PSL cricket markets, and seasonal offers — only where you have provided your consent to receive such communications.

Sharing Your Personal Data

raja04 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances:

• Payment service providers: We share the financial and identity data necessary to process your deposits and withdrawals with our payment processing partners, including JazzCash, EasyPaisa, and our banking partners. These providers are contractually bound to use your data only for payment processing purposes.
• Identity verification providers: We share identity documents and personal details with accredited KYC and AML screening providers to fulfil our regulatory obligations. These providers operate under strict data processing agreements with raja04.
• Game software providers: When you play a game on raja04, the game software provider may process your player identifier and game session data for the purpose of delivering the game. Game providers do not receive your full personal profile or financial data.
• Licensing authority: As a condition of our international gaming licence, we may be required to share player data with our licensor or a designated regulator upon request. Such disclosures are made only to the extent required by our licence conditions.
• Law enforcement and legal process: We will disclose personal data to law enforcement, government bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of raja04, our players, or the public.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of raja04's business, personal data held by raja04 may be transferred to the acquiring entity. Affected players will be notified of any such transfer and their rights in relation to it.

All third parties with whom raja04 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond that for which it was shared.

International Data Transfers

raja04 operates as an internationally licensed gaming platform, which means that some of the personal data we collect may be processed, stored, or accessed in jurisdictions outside Pakistan. This includes data processed by our game providers, KYC verification partners, and cloud infrastructure providers, who may operate data centres in various countries.

Where personal data is transferred outside of Pakistan to a jurisdiction that does not provide an equivalent level of data protection, raja04 ensures that appropriate safeguards are in place before any such transfer occurs. These safeguards may include:

• Contractual clauses requiring the recipient to implement data protection standards equivalent to those applied by raja04.
• Transfers to recipients in jurisdictions that are recognised as providing an adequate level of data protection by relevant international standards.
• Transfers that are strictly necessary for the performance of our contract with you — such as the processing of a payment through an international payment network.

You may request further information about the safeguards in place for any specific international transfer by contacting our support team at the details provided in Section 14 of this Policy.

Data Retention

raja04 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by our legal and regulatory obligations. The following general retention periods apply:

• Account data and KYC records: Retained for a minimum of five (5) years following the closure of your account, in accordance with anti-money laundering legislation and our international gaming licence conditions.
• Transaction records: Retained for a minimum of five (5) years following each transaction, for AML compliance and financial audit purposes.
• Responsible gaming records: Self-exclusion records and responsible gaming correspondence are retained for the duration of the exclusion period and for five (5) years thereafter, to prevent re-registration during an active exclusion.
• Support communications: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Technical and usage data: Retained in identifiable form for up to twelve (12) months, after which it may be anonymised and retained for analytical purposes indefinitely.
• Marketing consent records: Retained for as long as you hold an active raja04 account, or until you withdraw your consent, whichever occurs first.

When personal data is no longer required and no legal obligation to retain it remains, raja04 will securely delete or anonymise it. Secure deletion involves overwriting stored data in a manner that prevents recovery.

Cookies & Similar Technologies

raja04 uses cookies and similar browser-based technologies on its platform. A cookie is a small text file placed on your device by a website you visit. Cookies allow websites to recognise your device across pages and across visits, and to store information about your preferences and session state.

raja04 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the raja04 platform to function. They manage your login session, maintain your account security token, and remember your language and display preferences. Without these cookies, you cannot use the platform. These cookies cannot be disabled.
• Functional cookies: These cookies remember your platform preferences — such as your preferred lobby view, recently played games, and notification settings — to provide a more personalised experience. You may disable these without affecting core functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how players use the raja04 platform — such as which pages are visited most frequently, where errors occur, and how long sessions last. This data helps us improve the platform. We use only first-party analytics and do not share this data with advertising networks.
• Security and fraud prevention cookies: These cookies assign a unique identifier to your browser session to detect and prevent automated attacks, account takeover attempts, and fraudulent transactions. These are essential to platform security and cannot be disabled.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that blocking strictly necessary or security cookies will prevent you from accessing your raja04 account.

Your Privacy Rights

As a user of the raja04 platform, you hold the following rights in relation to your personal data. raja04 is committed to honouring these rights promptly and without creating unnecessary barriers:

To exercise any of the rights above, please contact the raja04 support team via live chat or by email at [email protected]. We will verify your identity before processing any data rights request. All requests will be responded to within thirty (30) calendar days. Where a request is complex or numerous, we may extend this period by a further two months, and will notify you of the extension within the initial 30-day window.

Children & Minors

The raja04 platform is strictly intended for adults aged 21 years and above. raja04 does not knowingly collect, process, or store personal data belonging to any individual under the age of 21.

We employ automated and manual age verification processes as part of our KYC procedures to prevent underage individuals from registering. Any account discovered to belong to a person under the age of 21 will be immediately and permanently closed. Any funds deposited by an underage individual will be returned to the payment source where technically possible, and the matter may be referred to the relevant authority.

Security Measures

raja04 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and the raja04 platform is encrypted using Transport Layer Security (TLS 1.2 or higher). You can verify this by the padlock icon in your browser's address bar.
• Encryption at rest: Sensitive data stored in raja04's databases — including identity documents, financial records, and authentication credentials — is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to raja04 personnel who require it to perform their specific job functions. All such access is governed by role-based access control policies and is logged for audit purposes.
• Password security: User passwords are never stored in plain text. We use a one-way cryptographic hashing algorithm with a unique salt for each account.
• Two-factor authentication: raja04 supports two-factor authentication (2FA) for account logins, and strongly recommends that all players enable this feature in their account security settings.
• Penetration testing: raja04's platform undergoes regular security assessments, including penetration testing by independent security researchers, to identify and remediate vulnerabilities before they can be exploited.
• Incident response: raja04 maintains a documented data breach response procedure. In the event of a breach that is likely to result in a risk to your rights and freedoms, we will notify affected players and the relevant supervisory authority within the timeframes required by applicable law.

While raja04 takes every reasonable precaution to protect your data, no online system is completely immune to security threats. You also have a role to play in keeping your account secure — please use a strong, unique password, enable 2FA, and never share your login credentials with anyone.

Changes to This Privacy Policy

raja04 reserves the right to update or amend this Privacy Policy at any time. Changes may be made in response to new legal requirements, updates to our licensing obligations, changes in our data processing activities, or to improve the clarity of our disclosures.

When material changes are made to this Policy, raja04 will notify registered players via the email address or contact method held on file, no fewer than seven (7) days before the updated Policy takes effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the raja04 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the changes, you should close your account before the effective date of the revision. Closing your account after notification but before the effective date will not be treated as a breach of the Terms & Conditions.

We encourage you to review this Privacy Policy periodically, particularly if you are a frequent user of the raja04 platform. All previous versions of this Policy are available upon request from our support team.

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way raja04 handles your personal data, please reach out to our dedicated support team. We aim to resolve all privacy-related queries promptly and thoroughly.

You may contact raja04 through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly inside your raja04 account dashboard. This is the fastest way to reach our team for any privacy query.
• Email: [email protected] — for formal data rights requests, please include "Privacy Request" in the subject line so your message is directed to the correct team member without delay.

When submitting a formal data rights request, please include your registered username or account email address, a clear description of your request, and a copy of a valid identity document so that we can verify your identity before processing the request.

raja04 will acknowledge all privacy-related correspondence within two (2) business days and will aim to provide a full response within thirty (30) calendar days. For complex requests, we may require up to ninety (90) days in total, and will notify you accordingly within the initial 30-day window.